Program Liaison

Job no: 505696
Position type: Staff
Location: Boston Main Campus
Division/Equivalent: DIV34 - GEO-NUin
School/Unit: 139000 - NU-In
Categories: Global Experience Office

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About Northeastern:

Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern’s comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:

The Global Experience Office (GEO) is a central office of global education at Northeastern University, committed to ensuring that every Northeastern student has an opportunity to engage in intellectually challenging and culturally enriching experiences throughout the world. To achieve this, GEO partners with Northeastern colleges and units to integrate meaningful global experiences into their curricula and to enhance their capacity through global mobility. Northeastern’s signature programs, including Dialogues of Civilizations, Global Quest, The Program, and Semester-In, are carefully designed to reflect the Northeastern University (NU) global mission, complement students’ on-campus studies, deepen students’ knowledge of the world and their chosen field of study, and help students develop intercultural and political sensitivity, utilize and strengthen foreign language skills, explore global career options, and grow as individuals. Through these programs, GEO facilitates global experiences for over 3,800 NU students and 200 additional foreign incoming students.

With supervision from a GEO Associate Director for Program Management and Student Success and a member of the Student Affairs team, the Program Liaison role is a year-round, full-time, benefits-eligible position is based in Boston, MA and requires the person in this role to live on-site with students for at least 3-4 months at one or more locations. During the fall semester, this individual will live on-site and oversee the operations for one Program location. During spring and summer semesters, this individual will be primarily based at Northeastern’s campus in Boston, MA, with the potential of working at other GEO abroad or domestic locations as program management needs dictate.


Position responsibilities are shared between and within Student Affairs. This individual will work non-traditional hours including some evenings and weekends, supporting student programming and attending to the safety and wellbeing of students.

Responsibilities during the spring semester and summer include:

• Support enrollment management yield goals by presenting to prospective students and families

• Recruit and assist with hiring new site staff

• Assist with logistical planning of site staff training and student pre-departure orientation for various mobility programs

• Serve on various working groups/committees to improve future on-site operations (such as student conduct, emergency protocols, Seminar, finance/programming, etc.)

• Assist with recruitment, selection & training of student alumni ambassadors

• Shadow Student Affairs departments and engage with campus-wide community building efforts to develop skills in programming, crisis management, conduct and conflict resolution, leadership skill building, equity, diversity, inclusion work, identity development and creating a sense of belonging, etc.

• Transition & integration support for students re/entering in the spring including providing tools to aid in transition and planning events and programs that connect students to each-other and the university

• Develop programming, support, and resources for students to assist with problem solving, critical thinking, building resilience, etc.

• Work with Student Affairs on managing crisis situations and further develop skills to confidently triage and communicate with families and emergency contacts as situations arise.

• Provide consultations and trainings to colleagues on matters of student mobility, transition and Northeastern affinity

While on site with The Program (dates vary based on location), individuals in this role will work non-traditional hours to support the safety and wellbeing of students.

Responsibilities during the fall semester include:

• Act as the primary point of contact for student and staff safety and security during crises and manage escalated emergencies
• Ensure and track quality and diversity of academic and social programs
• Encourage student academic success, respond to student concerns and connect students to on-site academic, medical and mental health resources
• Serve as a conduct hearing officer
• Supervise, support, and evaluate a team of Coordinators in all aspects of their professional development and needs
• Serve as a liaison with staff and faculty from the host institution and GEO Program Management Staff through regular meetings and written reports

The Program Liaison will work collaboratively to support the safety and wellbeing of students and contribute to the development and overall success of the students and the program. Responsibilities may vary based on site placement, the needs of students,, and Student Affairs.


This highly demanding position requires a significant amount of patience, flexibility, assertiveness, diplomacy, self-initiative, as well as substantial experience living abroad and working in fast-paced and ambiguous environments. This position requires a unique and flexible individual prepared to navigate the personal and professional challenges of location changes, varied responsibilities and multiple reporting lines.

• Master’s Degree required in relevant field such as Higher Education, International Education or Student Development
• Minimum 4 years of demonstrated student service experience or higher education experience in a residence life or student affairs capacity
• Experience with supervision, leading teams, and managing diverse groups of staff
• Knowledge or experience of Northeastern University preferred
• Experience living, working or studying abroad.
• Understanding of NAFSA: Association of International Educators’ professional ethics and competencies
• Experience working closely with high school or undergraduate students (in a counselor, residence life, student affairs, or related role)
• Experience with crisis management, mediation, and conflict resolution
• Flexibility and demonstrated ability to excel in fast-paced environments, navigate ambiguity, and take actions that satisfy diverse interests
• Proven ability to coordinate and manage events for large groups with enthusiasm and attention to detail
• Experience with budget reporting
• Proven ability to work well under challenging conditions, demonstrate sound judgement, and take actions that satisfy diverse interest while achieving programmatic goals
• Fluent in English
• Must have the ability to obtain and maintain any required work authorization for the duration of appointment and work location assignments
• Location/area expertise and local language proficiency preferred (if applicable)

Salary Grade:


Additional Information:

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see

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