Academic Advisor and Program Manager

Job no: 508251
Position type: Staff
Location: San Jose, CA Campus
Division/Equivalent: DIV23 - College of Engineering
School/Unit: 125000 - Graduate Engineering-Administrative
Categories: College of Engineering

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About Northeastern:

Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern’s comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

 

About the Opportunity:

The College of Engineering is seeking an Academic Advisor to join its expanding Student Services team in our west coast satellite campuses.

 

Responsibilities:

The position combines academic support and program management support for students, with collaboration with the Graduate School, departments and program directors on academic processes and University initiatives. Our student population is diverse and increasing rapidly. The Academic Advisor and Program Manager provides support for graduate students in the areas of orientation, course registration, academic monitoring, documentation of curriculum exceptions, and graduation clearance in their assigned Certificate and Master of Science programs. The Advisor and Manager serves as a SEVIS contact for the high percentage of international graduate students in the program(s) s/he supports. While not responsible for visa compliance, the SEVIS contacts in the College partner with the Office of Global Services to advise students on compliance requirements. S/he performs tasks/projects as assigned by the Associate Director of Coop services and the Director of Student Services to support the Student Services function of the Graduate School and will collaborate with department program directors on academic University processes, such as the annual curriculum update. S/he will also coordinate with the Boston main campus and west coast campuses regarding student co-curricular events. The Academic Advisor is expected to collaborate with others to meet student needs and to identify opportunities for improvement. S/he supports Co-op program with career-related events, speaker series and communications with employers and alumni. This position is expected to identify, recommend, and implement process improvements in all aspects of the position. This position requires travel between west coast regional campuses and occasional travel to the Boston main campus.

Qualifications:

Master's degree required. At least one to two years related administrative experience. Experience in academic setting highly desired. Experience working with international student populations highly desired. Demonstrated advising abilities. Experience providing administrative support to event planning and execution Willingness to occasionally travel to Boston and/or Seattle. - Expertise in policies and processes related to graduate student academic affairs, including registration, progression, academic standing, and graduation clearance highly desired. Ability to establish, refine, and be accountable for meeting goals in a dynamic work environment. Strong analytical, interpersonal, and organizational skills; proactive, organized, and attentive to detail. Ability to work independently and collaboratively. Excellent oral and written communication skills and team-building skills. Ability to communicate and interact effectively with individuals of diverse cultural backgrounds. Ability to set goals, multitask and manage time effectively. Ability to handle confidential and sensitive information. Ability to manage a high volume of students efficiently and effectively. Computer literacy requirements include strong working knowledge of Microsoft Windows environment including MS Word, Excel (intermediate level), and a good understanding of databases.


Preferred Qualifications:

 N/A

 

Salary Grade:

 10

Additional Information:

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

 

 

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