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Visitor Center Assistant


Apply now Job no: 508685
Position Type: Staff
Location: Boston Main Campus
Categories: Enrollment Management

About Northeastern:

Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern’s comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

 

About the Opportunity:

Under the supervision of the Associate Director of Admissions Visitor Services, the Visitor Center Assistant provides office support and project management for the Undergraduate Admissions Unit, most specifically for Visitor Center operations. S/He will support all customer service, scheduling, and room reservations for the complex daily operations of the Visitor Center, which welcomes nearly 100,000 visitors to campus each year. Additionally, the Visitor Center Assistant will manage specific projects related to the Visitor Center, including but not limited to group tour requests and event inquiries.
S/he delivers significant customer service functions including visitor reception, phone and email coverage, and responds to admissions status-related inquiries by prospective students, their families and secondary school counselors. Along with the Associate Director for Visitor Services, this individual will be responsible for managing the Visitor Center space and working with internal and external stakeholders as it relates to supplies and maintenance to ensure visitors have a meaningful experience on campus. The Visitor Center Assistant also provides support and receives assignments from other Admissions management team members.

 

Qualifications:

Bachelor’s degree required with 2 years of related experience. Prior experience with events or space reservations preferred. Strong customer service skills are essential. Must be able to multi-task and work independently to manage responsibilities. Strong computer skills necessary (Microsoft suite). Experience with both PC and Mac products preferred.

 

 

Salary Grade:

 51

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

 

 

Advertised: Eastern Standard Time
Applications close:

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