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Lead Student Account Rep/Ops

Apply now Job no: 508236
Position Type: Staff
Location: Boston Main Campus - Eligible for Alternative Work Location
Categories: Enrollment Management

About Northeastern:

Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern’s comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.


About the Opportunity:

Working under the supervision of the Assistant Director for Student Account Operations, the Lead Student Account Rep-Operations, provides the highest level of customer service (via in person, phone and virtual communications) and answers student, parent and third party inquiries regarding student financial matters. The Lead Student Account Rep-Operations ensures the highest level of compliance with federal, state and institutional policies while maintaining student account records with accuracy. The Lead Student Account Rep-Operations serves as the primary contact for third party vendors (i.e. companies, embassies, government agencies) and associated students with inquiries regarding third party billing. This position is responsible for ~$15 million in annual payments via third party vendors, contract creation and execution, facilitating billing and, collection activities for delinquent accounts. The position serves as the primary contact for ~21,000 annual 1098T forms and tax documents from other countries. In addition, this position will have the standard responsibilities as relates to normal Student Accounts business. This includes counseling all current and prospective students and families regarding financing options and financial policies, while ensuring the highest level of compliance with federal, state and institutional policies. The Lead Student Account Rep-Operations will also process payments, complete financial forms and documents, and process student refund requests.



achelor's degree required. Three plus years of related progressive experience in student accounts or a financial environment required. Also requires highest degree of attention to detail and accuracy. Excellent customer service experience. Strong communication, interpersonal, and organizational skills. Working knowledge of Microsoft Word and Excel. Demonstrated ability to work with a student and parent population.


Preferred Qualifications:

 Experience with Banner and Powerfaids preferred.


Salary Grade:


Additional Information:


Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see



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