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Senior Business Systems Analyst - Information Systems & Technology

Apply now Job no: 507082
Position Type: Staff
Location: Boston Main Campus
Categories: Facilities

About Northeastern:

Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern’s comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.


About the Opportunity:

The Information Systems and Technology Senior Business Systems Analyst is responsible for the support of a wide variety of hardware and software IT resources that are used by the personnel in the Campus Planning & Development and Facilities Divisions. The Senior Business Systems Analyst will evaluate business processes, document and anticipate informations systems requirements and uncover areas that require improvement and participate in developing and implementing solutions and assist in the introduction of new information technologies. In addition, the position requires the ability to conduct meetings, develop presentations to share information and findings, and create information systems configuration documentation.



Proven project management skills are essential, as is the ability to prepare RFP’s and RFI’s and work with vendors, consultants and solutions experts when required. The Senior Business Systems Analyst must have the ability to be a technical troubleshooter of IT problems/issues, as reported by Division users, while providing users technical advice, guidance and training, be proficient with SQL, and familiar with reporting tools such as Microsoft Power BI and proficient with MS Office applications (Excel, Word, PowerPoint, Outlook and Teams), The Senior Business Systems analyst will be expected to participate in testing new hardware and software prior to deployment, to insure compatibility with the current suite of applications. The position requires strong communication skills both verbally and written and the ability to be detail oriented and well organized to ensure timely completion of projects. The position reports to the Associate Director of Infrastructure and applications within the unit of the Facilities Division.



The ideal candidate will have 4-6 years of related experience. Bachelor's degree in Computer Science or a related area is required. Excellent interpersonal, communication, and organizational skills are required. Extensive experience in supporting Windows, Mac, connectivity and mobile devices is desired. Candidate should have 2+ years of demonstrated experience developing databases and/or web-based applications using technologies such as, ASP.NET, Java Script, SQL, MS Access, and HTML. Must be adept and passionate about learning new technologies and services. Must be passionate about supporting customers. Exceptional written and verbal communication skills are required. Strong customer service skills are also very important in this position.


Preferred Qualifications:



Salary Grade:


Additional Information:


Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see



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