5-10 years of enterprise level application design/architecture experience
CSA certification is required. Advanced Scripting/ Reporting highly desirable.
Minimum 3+ years of direct experience as a ServiceNow Architect, designing and configuring core ServiceNow modules including core ITSM (Change, Incident, Request, CMDB/Discovery), Self-Service Portal, Performance Analytics, HRSD, and/or CSM. Experience with orchestration/integration hub is required. Experience with Safe Workplace and/or Custom Application Development on the ServiceNow platform are desirable.
Expert understanding of ServiceNow applications, and the proven, demonstrated ability to translate business and functional requirements into a sustainable ServiceNow solution within the appropriate business context.
Strong understanding of cloud technologies and vendor landscape with ability to balance cost against benefits.
Strong understanding of middleware, networking, and database concepts.
Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner.
The ideal candidate is innovative, creative, and self-directed, with strong problem solving and decision making skills, and a proven ability to be flexible, adaptable, and to learn new concepts quickly.