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Lab Systems Information Technology Administrator

Apply now Job no: 503417
Position Type: Staff
Location: Burlington, MA Campus
Categories: Kostas Research Institute, Provost’s Office

About Northeastern:

Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern’s comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.


About the Opportunity:

For the Life Sciences Testing Center (LSTC) on Northeastern University Innovation Campus at Burlington, we seek an Information Technology Laboratory Systems Administrator that will be responsible for proactively maintaining information technology systems, so the laboratory functions as effectively and efficiently as possible. Primary focus will be insuring the integration of the Laboratory Information Management System (LIMS) with existing university IT systems and platforms. The ideal candidate will provide a high level of IT support for both hardware and software applications and promote the efficient use of technology to maintain system functionality and ensure uninterrupted testing.

The Information Technology Laboratory Systems Administrator will be focused on a wide range of activities related to connecting and configuring workstations to operate on secure laboratory networks, ensuring lab personnel have appropriate access, creating and applying security certificates, backing up and restoring computer configurations, and troubleshooting all computer problems. The selected candidate will work closely with Northeastern's Information Technology Services department (ITS) and provide necessary updates. All tasks will be performed in compliance with policies and regulations, such as those outlined in the Clinical Laboratory Improvement Amendment (CLIA).


 System Maintenance, Oversight, & Training

 • Maintain laboratory information management system (LIMS), and overall laboratory computer network, including but not limited to installing, configuring and updating hardware and software applications. • Ensure compliance with policies and procedures relating to personally identifiable information, data security policies relating to IT and HIPAA compliance. • Provide input to improve existing disaster recovery plan. • Recommend network strategies to improve laboratory data processing. • Facilitate training to ensure user community can use systems effectively.


• Act as the liaison with the Northeastern’s central information technology department as well as external software vendors, to validate and install software upgrades. • Provide user support and training to laboratory software applications. • Regularly test and evaluate software to ensure functionality and consistency with existing systems. • Utilize ticketing system for recording issues, and work to rectify systems errors promptly. • Communicate effectively with internal and external stakeholders at all levels of the laboratory and university structure. • Develop and maintain relationships with third-party support and vendors and provide support to end-users.


•            Bachelor’s Degree in Information Technology, Computer Science, or a related subject

•            2-5 years of experience providing IT support preferably in a laboratory or healthcare environment and a solid understanding of clinical technology solutions

•            Laboratory Information Systems (LIMS) experience

•            Demonstrated proficiency supporting technology for large-scale, complex projects

•            Ability to anticipate, track, and plan for risks and issues and escalate issues in a manner that is effective


Preferred Qualifications:



Salary Grade:


Additional Information:

This is an 18-month term position with the possibility of renewal based on funding availability and business need.


Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see



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