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Academic Instructional Technologist

Apply now Job no: 502667
Position Type: Staff
Location: Boston Main Campus
Categories: Information Technology Services

About Northeastern:

Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.


About the Opportunity:

The Academic Technology (AT) team at Northeastern University (NU) seeks a motivated, self-starting individual to be a member of our dynamic team as an Academic Instructional Technologist. The successful candidate will be a key link between the AT team and the teaching and learning community at NU, including faculty and students across a broad range of departments, as well as outside users and partners, in order to help them understand and utilize AT resources for their teaching and research missions.

As an Academic Instructional Technologist at NU, your primary objective will be to support and enhance the teaching and learning enterprise through direct interaction with faculty and students.  A key function will be to assist faculty in integrating technology into their in-person and online courses.  Guidance on the appropriate use of educational technology tools to improve student outcomes will be provided to NU faculty across all colleges at the university.  As a faculty facing member of the AT team, you will collaborate with other areas of the NU teaching and learning community (CATLR, SAIL, OEL, CPS) to provide a holistic approach to teaching and learning both in-person and online across the global NU community.



  • Work actively with the NU faculty to select and integrate appropriate educational technologies into their curriculum
  • Create and disseminate curriculum for faculty training on supported technology solutions
  • Provide in-person consultations on best practices in the utilization of educational technology tools to improve student outcomes
  • Collaborate with other areas of the NU teaching and learning community (CATLR, SAIL, OEL, CPS) to provide a holistic approach to teaching and learning both in-person and online across the global NU community
  • Provide Tier 2 & 3 support for educational technology tools
  • Proactively reach out to faculty regarding new technologies and pedagogical techniques capable of improving learning outcomes or of resolving existing support requests
  • Work directly with faculty and staff through ServiceNow, Teams, email, and in-person consultations
  • Represent end-user needs in the administration of educational technology tools
  • Develop new and creative ways to engage the user community through both documentation, as well as through in-person workshops and community events
  • Develop, present, and maintain training sessions and workshops, both online and in-person, relevant to AT services and resources
  • Attend educational technology centric conferences relevant to the mission of AT at NU
  • Support the testing, planning, development, and implementation of academic technologies into the NU learning environment
  • Communicate progress and participate in reviews with technical staff and senior management
  • Interface with senior management to develop a documentation strategy (e.g. user manuals, interface documentation, etc.)
  • Other relevant duties as assigned


  • B.S. degree in instructional technology or related field
  • Demonstrated experience integrating current and emerging technologies in support of teaching and learning
  • Proficiency with common educational technology tools (Blackboard/Canvas, Microsoft Office 365, Articulate 360, lecture capture technologies, etc.)
  • Experience with media production tools (screen casting, digital video production and editing, etc)
  • Experience in an academic or research community environment
  • Excellent interpersonal communication skills
  • Ability to clearly identify the teaching and learning goals of faculty members and provide relevant, practical solutions using the available technology solutions
  • Ability to troubleshoot issues, perform root cause analysis, work with vendor contacts and support systems, and collaborate directly with the ITS Customer Experience organization to resolve faculty and student support requests
  • Ability and willingness to learn new technologies and remain current in developing trends in the teaching and learning community
  • Ability to independently create curriculum, training opportunities, and training materials in support of the adoption of educational technology
  • Ability to communicate and document clearly
  • Demonstrated strong individual writing skills
  • Desire for continuous self-improvement and maintenance of skills through training
  • Curious by nature and unafraid of asking questions until you understand well-enough to teach someone else
  • Self-starter, with a proven track record for creativity and initiative
  • Able to prioritize multiple projects and work streams in a fast-paced environment


Preferred Qualifications:

  •  2-4 years of experience supporting academic technologies, instructional design, and/or course development experience in a higher education environment.
  • M.S. degree in educational technology, instructional design, or related field
  • Experience with learning analytics and data driven improvement of student outcomes
  • Knowledge of service management and ITIL processes


Salary Grade:


Additional Information:

A criminal background check is required for this opening.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

Advertised: Eastern Standard Time
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