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Student Account Representative


Apply now Job no: 502507
Position Type: Staff
Location: Boston Main Campus
Categories: Enrollment Management

About Northeastern:

Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.

About the Opportunity:

The Student Account Representative serves as the primary contact for students, parents, faculty, staff and other involved parties concerning all related activities regarding Student Accounts. This position provides the highest level of customer service (via in person, phone and electronic communications) regarding financial status with the University. 

Responsibilities:

The Student Account Representative counsels all current and prospective students and families regarding financing options and financial policies. Ensures the highest level of compliance with federal, state and institutional policies—with complete and accurate processing in the student account. Student Account Representative also process payments, complete financial forms and documents and process student refund requests.

Qualifications:

Associates Degree preferred, 1 year of experience in a higher education, student accounts/bursar or related field preferred. Customer service experience required. Strong communication, interpersonal and organizational skills. Working knowledge of Microsoft Word and Excel. Demonstrated ability to work with a diverse student and parent population. Banner experience preferred.

Salary Grade:

 51

Additional Information:

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

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