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Enrollment Contact Representative


Apply now Job no: 502237
Position Type: Staff
Location: Dedham, MA Campus
Categories: Enrollment Management

About Northeastern:

Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.

About the Opportunity:

Enrollment Contact Representatives serve as the front line contact (via phone, email and chat), as well as participate in proactive outreach for parents and students and assist in the successful recruitment, enrollment and retention of prospective and current Northeastern students. The Enrollment Contact Representative will be expected to demonstrate leadership and problem-solving skills in making sound independent professional judgment to facilitate services for students.

Responsibilities:

Enrollment Contact Reps duties will include, but not be limited to, the following:

  • Assist in the student’s successful navigation of admissions processes, with the ultimate goal of helping students fully complete an application
  • Assist students with the registration processes
  • Advise and assist students and parents with all aspects of financial aid, student account and payment options
  • Advise students of approaching important deadlines
  • Advise the student of available Northeastern student service resources are available to him/her and how to obtain these services.
  • Act as a liaison for the student to those services to assure that student’s questions and concerns are being addressed

This position will require excellent interpersonal and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever changing environment, and a self-starter attitude. Individuals must be willing to work in a metrics driven position.

Qualifications:

Minimum of Associate’s Degree or equivalent experience, Bachelor’s Degree preferred. 2 years prior experience in counseling students in an educational environment or relevant transferable experience required. Strong interpersonal, phone, and communication skills required. Customer service experience is essential. Ability to understand and effectively communicate the financial and regulatory information. Excellent organizational, counseling and communication skills are required. The candidate will have some experience in working with various databases and office applications such as the Microsoft Office suite. A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is also essential. Prior experience working in a contact center, higher education or related academic experience supporting adult learners is desired.

This position will require a flexible work schedule that would include some evening hours. It will be based in Dedham. Must be willing to work from Boston on occasion for training, meetings and events.

Salary Grade:

 51

Additional Information:

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

Advertised: Eastern Standard Time
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