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Web Content Manager

Apply now Job no: 502054
Position Type: Staff
Location: Boston Main Campus
Categories: D'Amore McKim School of Business

About Northeastern:

Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.


About the Opportunity:

The Web Content Manager is responsible for the maintenance, expansion, and development of the D'Amore-McKim School of Business website – both the technical aspects and its content. He/she ensures high performance of the website, which provides information, drives enrollment, and enhances the reputation of the school.



The Web Content Manager will be the lead liaison between external contractors, Northeastern Information Technology Services, and the school, maintaining and troubleshooting issues with the website by ensuring appropriate integrity, vendor management, and routine upgrades. He/she will serve as the point of contact for technical website issues and work with the D'Amore-McKim Communications and Marketing teams to optimize the website for Search Engine Optimization (SEO) and Search Engine Marketing (SEM). Further, they will be the administrator for the content management system (CMS), WordPress, and the intranet (SharePoint) while maintaining user accounts and associated policies. They will also work with Communications and Marketing staff, vendors, and other D'Amore-McKim stakeholders to plan new website projects and activities, creating workflow procedures and accountability for the website. Working under the Director of Communications, the Web Content Manager will supervise the work of multiple site editors and authors who are distributed across the various D'Amore-McKim departments and Academic Groups


The successful candidate will have a bachelor degree in communications, website development, or a related field and two to five years of related work experience. Previous experience in higher education is a plus. They will have professional experience with web content management, as well as strong writing, editing, and proofreading skills. They must also be able to acquire and understand technical information, as well as communicate complex technical information both verbally and in writing to audiences of varying technological skill. Excellent organizational and project management skills are needed, including project conceptualization, requirements and briefs, project goals, scope, participant responsibilities, delivery dates, budget, project follow-up, and evaluation. Strong organizational skills and the ability to manage multiple assignments while working in a fast-paced, deadline-driven environment are required. The ability to maintain and extend our CMS, in partnership with outside vendors when needed, is essential. This requires a solid grasp of WordPress architecture; working knowledge of general IT/web infrastructure (server setup, load-balancing, relational databases, version control, etc.); and experience with various web technologies (PHP, JavaScript, HTML/CSS, etc.). Familiarity with modern web development “pipeline” technologies, especially Git version control, preferred. Knowledge of Microsoft SharePoint is also desired. Strong troubleshooting, customer service, creativity and problem solving, and interpersonal skills are required, including patience with non-technical staff. The ability to work independently, within a team environment, and with external vendors is essential. A positive attitude and sense of humor is needed.

Preferred Qualifications:



Salary Grade:  


Additional Information:


Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see



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