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Microsoft Backend Developer Boston Main Campus - Eligible for Alternative Work Location
The division of Information Technology Services is currently seeking a talented individual to fill the role of Microsoft Backend Developer position. The Microsoft Backend Developer directly contributes to the design, development, and implementation of critical applications supporting D. Studio at Northeastern University. This customer service oriented individual meets with users to help define requirements to address business critical functions. As a Microsoft Backend Developer, you will be part of a cross-functional team that’s responsible for the full software development life cycle from conception to deployment. To ensure that essential services are provided to the university community, the employee will be required to work outside their regular working hours as needed.
Manager of Salesforce Development Services Boston Main Campus - Eligible for Alternative Work Location
The Division of Information Technology Services is currently seeking a talented individual to fill the role of Manager, Salesforce Development Services. The Manager, Salesforce Development Services must work closely with the Quality Assurance Manager, Associate Director of Applications Development and the Project Managers, as well as other Directors and teams in the Information Technology Services Group. As the group manager, the Manager, Salesforce Development Services will ensure we are developing the needed features in a timely fashion. This individual will maintain a detailed schedule and assign tasks to developers and track these tasks. This individual will be responsible for ensuring their team has the proper equipment and software in place to perform their jobs. The Manager, Salesforce Development Services will also be responsible for understanding project priorities, balancing your resources among the various projects, and raising flags when problems occur. This group’s focus is on building Salesforce applications for our students, faculty and Staff. There will be other technologies and projects that will require the team to work on non-Salesforce applications when there is a high demand for those skills. Ensuring team versatility is a high priority. To ensure that essential services are provided to the university community, the employee will be required to work outside their regular working hours as needed.
HR Consultant Boston Main Campus - Eligible for Alternative Work Location
Northeastern University Information Technology Services Division is searching for a HR Consultant to provide oversight for ITS HR, including organizational operations and culture, The HR Consultant implements best practices to help us hire, develop, and retain exemplary talent. The HR Consultant is the organizational development liaison and advisor to the CIO and senior leadership to maintain and improve a “Best Place to Work” culture and as such, facilitates initiatives across the organization. This critical role will help cultivate people, programs and processes for the organization. This position will assess and identify capability gaps and opportunities for improvement to enable a culture of high performance; report findings and propose solutions to senior leadership. The HR Consultant, in conjunction with the University HR team and HRBP resources, leads HR activities and plans, develops, implements and administers HR programs for ITS employees. This position is responsible for development and integration of human resource programs and associated projects to achieve strategic ITS goals and operational objectives.
Application Administrator Boston Main Campus, Boston Main Campus - Eligible for Alternative Work Location
Northeastern University’s Division of Information Technology is currently seeking a talented individual to fill the role of Application Administrator. The Application Administrator will participate in the delivery and administration of Enterprise Applications and Systems that meet the academic and administrative needs of the University. As a valued member of the ITS team, you will be working in both Agile and traditional SDLC teams to ensure the reliable operations of the systems supporting the University’s core business.
Documentation, Training and Outreach Specialist Boston Main Campus - Eligible for Alternative Work Location
The newly created Academic & Research Technologies unit at Northeastern University, which includes the Academic Technologies (AT), Research Computing (RC), Communication Infrastructure (CI) and Systems & Cloud Services (SCS) teams, seeks a motivated, self-starting individual to be a member of our dynamic team as a Documentation, Training and Outreach Specialist (DTOS). In particular, the successful candidate will be a key link between the AT and RC teams and both the teaching and research communities at NU, including faculty and students across a broad range of departments and disciplines, in order to help them understand and utilize resources provided by AT/RC for their teaching and research.
Associate Vice President, Global IT Operations Boston Main Campus - Eligible for Alternative Work Location
Information Technology Services is searching for an inquisitive, entrepreneurial, and relationship-minded individual to fill the role of Associate Vice President, Global IT Operations. With the expansion and growth of the university’s footprint of global network locations, coupled with the increasing reliance on digital tools for location agnostic, collaborative teaching, learning, research, and work across locations, there is an immediate need for a role within ITS focused specifically on global IT strategy, solutions, and support. We are looking for an expert to align digital transformation efforts across the global network. The successful candidate will lead with a passion for understanding the “people side” of business, who will help ITS and partner units develop and implement sustainable plans that digitally transform the workplace across all university locations and at scale. This role will develop and maintain close working relationships and facilitate strategic partnerships throughout the institution, with a particular focus on the university network locations and colleges, to strengthen the ability of the Office of the Vice President for IT and CIO, and IT at-large, to support the university and its mission.
IT Service Delivery Manager Boston Main Campus, Boston Main Campus - Eligible for Alternative Work Location
The IT Service Delivery Manager will lead IT service management activities across Information Technology Services and enterprise wide. This role is responsible for service management process implementation and management, service management metrics and reporting, and improvements to our IT service management capabilities within the organization. This role is also responsible for the day-to-day execution of the IT change management and configuration management processes for Northeastern. The IT Service Delivery Manager is involved in day-to-day operational service activities as well as the establishment of right-fit best practice service management process for ITS. This team member’s primary responsibilities include positively impacting production services by managing and continuously improving service management processes and tools, and helping to drive the adoption, utilization and proficiency of use with end users. The IT Service Delivery Manager will help other members of the organization design and define services, workflows, and other service management-related items. Key characteristics of the IT Service Delivery Manager are the ability to work with a diverse community of stakeholders to ensure the health of services offered by ITS. Activities will include management and operation of the change management and configuration management processes; development of other ITSM processes and best practices; definition of service level agreements, and development of metrics and reporting.
Digital Solutions Engineer Boston Main Campus
Information Technology Services is searching for an inquisitive, entrepreneurial, and relationship-minded individual to fill the role of Digital Solutions Engineer. We are looking for an expert in digital transformation with a passion for understanding the “people side” of business and applying tools that digitally transform the workplace. With a collaboration tools/rooms focus these “people-first” roles, within the digital university solutions team, will work directly with members of the university community, including those who manage/use collaboration spaces/tools as well as those who oversee and use teaching and learning spaces/tools) to understand and solution their collaboration needs, both in terms of physical spaces as well as with tools and services, independent of space.
Manager of Infrastructure Operations Boston Main Campus, Boston Main Campus - Eligible for Alternative Work Location
The Division of Information Technology Services (ITS) is currently seeking a talented individual to fill the role of Manager of Infrastructure Operations within the Systems & Cloud Services team. This position will provide day-to-day leadership and direction for the datacenter and infrastructure team, including short- and long-term strategic planning for datacenter operations and the infrastructure roadmap. Reporting directly to the Director of Systems & Cloud Services, the qualified candidate will work to provide technical leadership and direction to the Infrastructure Operations team as they modernize on-site datacenters and integrate them into a hybrid cloud computing strategy for the university.
ITS Facilities Program Manager Boston Main Campus, Boston Main Campus - Eligible for Alternative Work Location
Northeastern University is searching for a Facilities Program Manager to join our Information Technology Services (ITS) team. The Facilities Program Manager role is responsible for directing, leading and motivating multi-disciplinary project teams and hold team members accountable to deliver results within an agreed project governance structure to ensure customer satisfaction throughout the life of the program.
Director of Information Security Boston Main Campus, Boston Main Campus - Eligible for Alternative Work Location
The Director of Information Security plays a critical role for the Office of Information Security (OIS) by building and managing the team responsible protecting the University’s digital assets and managing the information security program to ensure information assets and technologies are adequately protected. The Director of Information Security is responsible for overseeing Identity and Access Management (IAM), Security Operations, Risk and Compliance, Consulting and Awareness, and Privacy programs. They work closely with program and project managers, Quality Assurance, Enterprise Applications, and Customer experience team members to ensure security compliance with project needs.
Program Manager - Remote Opportunity Boston Main Campus, Boston Main Campus - Eligible for Alternative Work Location
The division of Information Technology Services is currently seeking a talented individual to fill the role of Program Manager. The Program manager role will be in overall, end-to-end, charge of the program, from shaping the approach to get the desired outcomes through to delivery. The position includes managing projects and resource management within the program, stakeholder and sponsor communications, reporting, and engagement.
Application Analyst - Remote Opportunity Boston Main Campus, Boston Main Campus - Eligible for Alternative Work Location
The Division of Information Technology is currently seeking a talented individual to fill the role of Application Analyst. The Application Analyst will participate in the delivery and administration of Enterprise Applications and Systems that meet the academic and administrative needs of the University.