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ServiceNow Architect - Remote Opportunity Boston Main Campus
Northeastern University is seeking a ServiceNow Architect to join as a core team member of the Service Management and IT Operations team within the Information Technology Services division. The ServiceNow Architect plays a lead role in the delivery of ServiceNow Implementation projects, helping to drive strategic transformational change of service management at Northeastern. The ServiceNow Architect is responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise. They are also responsible for ensuring that the solutions delivered to the university are engineered in accordance with the organization’s architecture, security, support, and infrastructure standards.
Business Intelligence Database Developer- Remote Opportunity Boston Main Campus
The Division of Information Technology Services is currently seeking a talented individual to fill the role of Business Intelligence (BI) Database Developer. The BI Database Developer will be a dedicated member of the Business Intelligence and Analytics Team within the larger ITS organization. The role has two primary responsibilities. First is the continued expansion and administration of the university’s Microsoft SQL Server Enterprise Data Warehouse (EDW). In this role, the BI Database Developer will work closely with members of the BI & Analytics team to define and implement new data marts and analytic structures to support reporting and analytic needs across the university. This includes the design of dimensionally modeled data marts, database views, and development of complex ETL/data integration software using technologies such as SSIS and stored procedures. Secondarily, the BI Database Developer will serve as the primary resource for ongoing maintenance and monitoring of the EDW. This includes administrative activities such as database object and SSIS migrations, performance tuning, incident resolution, and user management. The ideal candidate has some experience working in hybrid-cloud environments such as Microsoft Azure. While we currently have deployed on on-premises EDW and analytics environment, it is the objective of the Business Intelligence and Analytics team to develop and implement a cloud strategy that enables scale across data platforms and BI/AI/ML applications. To ensure that essential services are provided to the university community, the employee may be required to work outside his/her regular working hours and on some university holidays.
Director of IT Infrastructure, Unified Communications, and Telecommunications Boston Main Campus
The Director of IT Infrastructure & Operations is a hands-on technical/management role reporting to the Associate Vice President and Chief Technical Officer. In partnership with the AVP and CTO, the Director is responsible for managing current and future Infrastructure technologies and their development to support Northeastern University’s growth. This individual will have a diversified background of technical infrastructure experience and skills, demonstrated project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to infrastructure management. This individual will work closely with IT management, academic departments and business units to implement effective solutions with the university’s objectives. The Director role will possess a high level of creativity and exceptional problem-solving skills to develop and implement the next generation of IT infrastructure. In partnership with the AVP and CTO, the Director will identify opportunities and risks for architecting the company's infrastructure solutions, including identification of competitive services, opportunities for innovation, and assessment of technical obstacles and hurdles.
Privacy Analyst Boston Main Campus
The primary role of the Privacy Analyst is to support and direct the operational functions of the University’s Privacy Program by: assisting the Chief Information Security Officer (“CISO”) in the strategic design, development and implementation of an integrated and comprehensive privacy program and in formulating the university’s agenda for meeting institutional privacy obligations consistent with the university’s mission, Academic Plan and global presence; and providing day-to-day oversight of the Privacy Program to address fundamental privacy issues and procedures related to safeguards for and management of access to personal data, in keeping with applicable laws, regulations and policies. The Privacy Manager will report to the Information Security Risk and Compliance Manager. The Privacy Analyst will be responsible for effective collaboration with the Office of the General Counsel (“OGC”) and Compliance Department, as well as academic and business units in developing a strategic and compliant approach to data privacy, including in evaluating and managing data privacy risks, developing standards, policies, and enterprise-wide procedures, and providing guidance across the university on privacy issues, including third-party contracts and incident response. The ideal candidate should possess a combination of business knowledge, technical skills, people and communication skills, and the ability to guide data strategy and control standards.