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Global Campus East IT & Operations Manager


Apply now Job no: 508721
Position Type: Staff
Location: Boston Main Campus
Categories: Office of the Chancellor

About Northeastern:

Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern’s comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

 

About the Opportunity:


Reporting to the Director of Planning & Projects and the Director of Global IT Service Coordination, the Global Campus East IT and Operations Manager will be based at Northeastern University’s Boston campus and will provide technology and operational support (in-person, virtually or by phone) to all OTC staff and partners working both remotely and based at the Boston campus. In addition, the Global Campus East IT and Operations Manager will assist the Global IT department with student, staff, and faculty support for the global campuses. This position will ensure employees have the appropriate technology, infrastructure, and space to support the department’s alternative work policy, ensuring the seamless delivery of all administrative systems irrespective of physical location.

The Global Campus East IT and Operations Manager will lead in managing all departmental technology, equipment and resources including AV equipment, printers/copiers, digital signage, and telephony. With the IT Support/Operations Specialist, this position will act as a point of contact for operational questions and coordinate physical space optimization in support of the department’s evolving hybrid work model on the Boston campus.

The Global Campus East IT and Operations Manager Specialist will work closely with the Regional IT Manager, the Global OTC IT team and Northeastern’s central information systems staff to provide 2nd and 3rd tier troubleshooting, new technology implementations, and identify and lead cross departmental technology projects. The Global Campus East IT and Operations Manager will oversee an IT & Operations Support Specialist located at the Boston campus and a portion of the Global IT team. They will provide mentoring/peer leadership to the overall Global IT team.

The Global Campus East IT and Operations Manager must be adept and passionate about learning new technologies, services, and processes. They must be passionate about supporting customers both in person and virtually. To ensure that essential services are provided to the university community, the Global Campus East IT and Operations Manager will be required to work outside his/her regular working hours and on some university holidays. In addition, this position may be included in a 24/7 on-call rotation for duration of a 1-week period. Travel to additional global campuses will be required.

 

Qualifications:

The ideal candidate should have a Bachelor’s degree in Computer Science or a related area and possess 4 – 6 years’ experience. Experience supporting an enterprise technology environment required. Previous experience with acting in a team lead role preferred. Experience with supporting software such as SharePoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration. ITIL, Mac, and Microsoft product certifications are a plus. A passion for providing an excellent end user experience is required. The position requires a logical and structured approach to troubleshooting and decision making with an emphasis on superior customer service. Familiarity with service desk applications and/or incident management environments desired. Excellent interpersonal, communication, and organizational skills are required. A flexible schedule is a must as the work hours may include evenings, holidays, and weekends.

 

 

Salary Grade:

 12

   

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

 

 

Advertised: Eastern Standard Time
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